IT Support Cost Calculator
Selected SLA Details
| Feature | Details |
|---|---|
| Support Hours | Monday to Friday 9:00am – 5:30pm |
| Supported Features | Users / Workstations / Basic Networking |
| Advanced Features | Microsoft Azure / Intune / Autopilot / Mobile Device Management / Email Security / Web Filtering |
| Email Support | Unlimited |
| Telephone Support | Unlimited |
| Remote Support | Unlimited |
| Monitoring | 24/7 Proactive Monitoring |
| Response Times | Business Critical Issues — within 4 hours, Average tickets — Next Business Day |
| Maintenance | Monthly |
| Backups Management | Yearly |
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Understanding Your IT Support Options
Key Options Explained (Card Layout)
Number of Users
This represents the total number of employees or users who will be supported under the IT plan. The cost increases with more users as it requires more resources. Note: The number of users must be at least equal to the total number of desktops and laptops combined to ensure accurate support coverage.
Support Type
Choose between Remote Support (global) or On-Site Support (UAE only). Remote support is cost-effective, while on-site support adds a premium for physical presence, ideal for businesses needing hands-on assistance.
Include Licensing
This option covers software licenses (e.g., Microsoft 365, antivirus). Including licensing adds a small cost per user but ensures compliance and access to essential tools, saving you from separate purchases.
More Details (Accordion Layout)
What Does Number of Users Mean?
The "Number of Users" field determines how many individuals will receive IT support. Each user typically corresponds to a workstation (desktop or laptop). Our calculator ensures that the number of users is at least equal to the total number of desktops and laptops to avoid underestimating support needs.
Remote vs. On-Site Support?
Remote Support is our primary offering, suitable for businesses worldwide, providing quick resolutions via online tools. On-Site Support is exclusive to UAE clients, adding a premium for physical visits, ideal for complex hardware issues or hands-on training.
Why Include Licensing?
Including licensing ensures that all users have access to necessary software (e.g., Microsoft Office, security tools) without additional purchases. It adds a small cost per user but simplifies compliance and management, saving you time and potential legal issues.
Explore Features (Tabbed Layout)
This field ensures that support coverage matches your workforce. The calculator automatically adjusts the number of users to be at least equal to the total desktops and laptops, as each device typically corresponds to a user. If you input a higher number, it will be accepted to account for additional users without devices.
Remote Support is cost-effective and efficient, leveraging tools like remote desktop access. On-Site Support, available only in the UAE, provides physical assistance for hardware setups, repairs, or training, adding a premium to the cost.
Licensing covers essential software for your team, such as productivity tools and security solutions. Including this in your plan ensures compliance and reduces the hassle of managing licenses separately, adding a small per-user fee.
Cost Benefits and Comparisons
Monthly vs. Yearly Cost Benefits
This graph shows the cost savings when opting for a yearly plan with a 15% discount. For example, a monthly cost of AED 550.50 becomes AED 5615.10 yearly (AED 550.50 × 12 × 0.85), saving you AED 990.90 annually for 10 users.
PC/Printer Maintenance Profit (In-House vs. AMC)
In-house maintenance for 10 PCs and printers (toner, repairs) can cost AED 5,000/year (AED 500/unit). With Nettech’s AMC at AED 2,500/year (50% lower), you save AED 2,500 annually, plus benefit from professional support and reduced downtime.
Site Call vs. AMC Cost Comparison (SMBs)
For SMBs without dedicated IT support, a single site call for IT issues can cost AED 500 per visit. If you need 2 visits per month, that’s AED 12,000/year. Nettech’s AMC for 10 users/devices costs AED 6,606/year (AED 550.50/month), saving you AED 5,394 annually.
Frequently Asked Questions
Why does the number of users adjust automatically?
The calculator ensures that the number of users is at least equal to the total number of desktops and laptops, as each device typically corresponds to a user. This prevents underestimating support needs. You can input a higher number of users if needed.
What’s the benefit of choosing a yearly plan?
A yearly plan offers a 15% discount compared to paying monthly. For example, a monthly cost of AED 550.50 becomes AED 5615.10 yearly, saving you AED 990.90 over the year for 10 users.
How does Nettech’s AMC compare to site call costs for SMBs?
A single site call for IT support can cost AED 500 per visit. For 2 visits per month, that’s AED 12,000/year. Nettech’s AMC for 10 users/devices costs AED 6,606/year, saving you AED 5,394 annually while providing continuous support.
Why might the final quote vary?
Final quotes may vary based on custom requirements, site visits, or additional services, ensuring the pricing reflects your specific needs accurately.
How much can I save with Nettech compared to market rates?
Nettech offers IT support at 50% to 70% lower than GCC market rates. For example, a desktop AMC at market rate might be AED 20/month, while Nettech charges AED 10/month, saving you AED 120/year per device.
