Why Outlook Keeps Asking for Your Gmail Password (And How to Fix It)

Are you stuck in a frustrating loop where Microsoft Outlook repeatedly asks for your Gmail password? You enter it, it works for a moment, and then the popup reappears. You might have even removed the Gmail account from Outlook entirely, but it still haunts you. You're not alone, and there is a permanent fix.

The Real Reason for the Annoying Popup

This problem usually isn't about your password being wrong. The issue is that a "ghost" of your Gmail account is saved deep within Windows itself, not just in Outlook. This is most common if you're using the version of Outlook that comes from the Microsoft Store (sometimes called the "New Outlook").

Simple Analogy: Think of it like this: You told Outlook to forget your Gmail account, but you forgot to tell its boss, the Windows Operating System. Windows keeps finding the old login information and tells Outlook to try again, creating the endless loop.

Simply removing the account from Outlook doesn't clear this hidden, system-level login token. To truly fix it, you need to perform a full cleanup.

Ready for the Permanent Fix?

We've created a complete, step-by-step technical guide with all the commands and instructions you need to permanently remove the old Gmail account and stop the popups for good.

👉 Get the Full Step-by-Step Guide Here

What the Full Guide Covers

The solution involves a few key steps that our main article walks you through with beginner-friendly instructions. You will learn how to:

  • Delete Hidden Outlook Profiles: Removing the configuration files that store account settings.
  • Clear Stored Credentials: Using a simple command to erase the "ghost" login tokens from Windows Credential Manager.
  • Remove Cached Files: Deleting old data files that could trigger the prompt.
  • Install the Correct Outlook Version: Ensuring you're using the reliable desktop app from Microsoft 365, not the problematic Store version.

❓ Quick Questions & Answers

Q: Is it safe for me to follow the technical steps in the main guide?

Yes. Our main guide is written for all skill levels. It explains how to open the necessary tools and what each command does. The process only targets Outlook and old Google credentials and will not harm your computer.

Q: If I follow the guide, will I lose all my emails and contacts?

No, you will not. Your emails, contacts, and calendar events are all safe on the email server (Microsoft 365 or Gmail). The fix only removes locally cached files and settings on your PC. Once you set up the new Outlook, everything will sync back down from the server.

Q: Why did this problem suddenly start?

This issue often appears after a company migrates from Google Workspace to Microsoft 365. It can also happen if Windows updates or you switch to the "New Outlook" app, which handles accounts differently than the classic desktop version.

Q: This seems complicated. Can someone just do it for me?

Absolutely. If you're not comfortable performing the steps yourself, professional remote support is available. An expert can connect to your computer and resolve the issue for you quickly. You can find a contact link for remote help in our main guide.